Frequently Asked Questions

Simply add the items you'd like to your cart, then head to checkout to enter your shipping details and complete payment. You'll receive an order confirmation by email once it's placed.

If your order hasn't been dispatched yet, contact us as soon as possible with your order number and we'll try to update it. Once an order has shipped, we're no longer able to make changes.

Yes, within the cancellation window set out in our Cancellation, Returns & Refunds Policy, provided it hasn't been dispatched yet.

We accept the payment methods shown at checkout, which are processed securely through Shopify-supported payment providers.

If UPI is available as an option at checkout, you're welcome to use it. Available payment methods can vary and are always shown at checkout before you pay.

If card payment is available as an option at checkout, you're welcome to use it. Available payment methods can vary and are always shown at checkout before you pay.

Where Cash on Delivery is enabled, it will appear as a payment option at checkout, subject to eligibility for your order and location.

Yes. Payments are processed by our payment providers over a secure, encrypted connection. We don't store your card, UPI or net banking details on our servers — see our Privacy Policy for more detail.

Yes, we ship to locations across India through our courier partners, subject to their own serviceability checks for remote areas. See our Shipping & Delivery Policy for details.

Estimated processing and delivery times are listed on our Shipping & Delivery Policy page.

Shipping charges (and our free shipping threshold, if applicable) are listed on our Shipping & Delivery Policy page, and shown at checkout before you pay.

Once your order ships, you'll get a shipping confirmation with tracking details by email. You can also check your order status on our Track Order page.

If your order hasn't arrived within the estimated window, contact us with your order number and we'll look into it with our courier partner right away.

Yes, provided your order meets the eligibility conditions in our Cancellation, Returns & Refunds Policy.

Our full return conditions, window and process are set out on our Cancellation, Returns & Refunds page.

Where stock allows, yes — for example, for a different size. See our Cancellation, Returns & Refunds page for details.

Contact us with your order number and reason for the request. Once approved, refunds are processed to your original payment method within the timeframe listed on our Cancellation, Returns & Refunds page.

Contact us with your order number, a description of the issue, and photos (or a short video) of the damage, and we'll sort it out for you.

Check the size details on each product page before ordering. If you're unsure, contact us and we're happy to help you pick the right fit.

Yes. Boutique of Pashtuns is dedicated to authentic Pashtun cultural clothing and craft.

Care requirements can vary by fabric and craftsmanship. Please check the product listing for any specific care notes, or contact us if you'd like guidance on a particular piece.