Privacy Policy

When you browse our site, create an account, or place an order, we may collect the following categories of information:

• Personal information — your name, and any details you choose to share with us.
• Contact information — email address, phone number.
• Shipping and billing information — delivery address, billing address, and related order details.
• Order information — products purchased, order value, order history, and order status.
• Account information — if you create a customer account, your login details and saved preferences.
• Device and browser information — IP address, browser type, device type, and general usage data collected automatically when you visit our site.
• Cookies and similar technologies — used to remember your preferences, keep items in your cart, and understand how our site is used (see "Cookies and Tracking Technologies" below).

We use the information we collect to:

• Process and fulfil your orders, including order confirmation, shipping and delivery.
• Process payments through our payment providers (see "Payment Processing" below).
• Communicate with you about your order, respond to customer support enquiries, and handle returns and refunds.
• Detect and prevent fraud, unauthorised transactions, and other potentially prohibited or illegal activity.
• Understand how visitors use our website, using website analytics, so we can improve our products, content and user experience.
• Send you marketing communications, where you have opted in to receive them. You may unsubscribe at any time.

Payments made on this website are processed by third-party payment providers, which may include Razorpay and other Shopify-supported payment gateways. When you make a purchase, your payment details are submitted directly and securely to the applicable payment provider, in accordance with their own privacy policy and security standards.

We do not store your card number, CVV, UPI PIN, net banking password, or other sensitive payment credentials on our servers or in our website code. Payment processing, including the handling of sensitive card and payment data, remains with the payment provider and our ecommerce platform, Shopify.

Our online store is hosted on Shopify. Shopify provides the underlying ecommerce platform we use to run our store, and processes certain information on our behalf in order to provide these services to us — for example, order storage, checkout, and website hosting.

We may also use other third-party services for shipping, customer support, website analytics, and marketing. These providers only receive the information necessary to perform their specific function and are expected to handle it securely.

We use cookies and similar tracking technologies to operate our website, remember items in your cart, keep you logged in, and understand how our site is used. You can usually set your browser to refuse cookies, or to alert you when a cookie is being sent, though some parts of the site may not function properly without them.

We take reasonable steps to protect your personal information, and rely on the security infrastructure provided by Shopify and our payment providers to protect payment and order data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes described in this policy — for example, to process your order, comply with legal, tax and accounting obligations, resolve disputes, and enforce our agreements.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of receiving marketing communications. To exercise any of these rights, please contact us using the details below.

We may update this privacy policy from time to time to reflect changes to our practices or for legal or operational reasons. The "Last updated" date at the top of this page reflects the most recent revision.