Cancellation, Returns & Refunds

You may request to cancel your order within the cancellation window shown above, provided it has not yet been dispatched. To request a cancellation, contact us with your order number as soon as possible.

Once an order has been dispatched, it can no longer be cancelled — in this case, our standard returns process (below) will apply instead. If a cancellation is approved, any payment made will be refunded to your original payment method, or made available as store credit where applicable.

To be eligible for a return, items must generally be:

• Requested within the return window shown above, starting from the date of delivery.
• Unused, unworn, and in the same condition you received them.
• In their original packaging, with all original tags attached.

Certain items may not be eligible for return — for example, sale/clearance items, and any custom or personalised products, unless they arrive damaged, defective, or incorrect. Please check the specific product listing for any additional conditions.

If you receive a damaged, defective, or incorrect product, please contact us with the following so we can resolve it quickly:

• Your order number
• The product name/details affected
• Clear photos (and a short video, where the issue is easier to show on video) of the product and packaging
• A brief description of the issue

Where stock allows, we're happy to offer an exchange — for example, for a different size of the same product. If the item you'd like isn't available for exchange, we'll offer a refund or store credit instead, in line with this policy.

Once your return is received and inspected (or your cancellation/damaged-item claim is approved), we'll notify you of the outcome. Approved refunds are processed to your original payment method within the refund processing time shown above. If your order was paid via Cash on Delivery (COD), refunds will be processed via bank transfer or another method we confirm with you, since we're unable to refund directly to a COD payment.

Original shipping charges are non-refundable unless the return is due to our error (for example, a damaged, defective, or incorrect item), in which case we will also cover return shipping where applicable.